Pump X FAQ'sUpdated a month ago

How do I power on/off the Pump X?

Please press and hold the power button for 2 seconds to power on or power off  the Pump X.

How do I pair my Pump X?

• The first time you power on your Pump X it should automatically go into pairing mode.
• On your phone, search for and select the BlueAnt Pump X to pair and connect.
• If you want to go into pairing mode again please power off your Pump X.
• With the Pump X off press and hold the power button for 5 seconds to power on the Pump X and go to pairing mode.
• Now search for and select the BlueAnt Pump X to pair.
• The next time you power on the Pump X it should automatically reconnect to your phone.

What is the play time and charge time of the Pump X?

A full charge of the Pump X will take about 2.5 hours.

The play time for the Pump X is 34 hours with ANC enabled and 58 hours with ANC disabled.

A 10 minute rapid charge with give you 4 hours play time with ANC enabled and 6 hours with ANC disabled..

To charge your Pump X, use the included USB-C cable and plug them into a power source. When the Pump X is fully charged, all the lights will turn off.

*Play time may vary based on type of music and environmental factors.

How do I switch between X-Mode/ANC/Transparency on the Pump X?

When you power on the Pump X in will go into X-Mode by default.

To switch to ANC please press the X-Mode button, press again to go to Transparency and once again to switch back to X-Mode.

X-Mode has no LED.
ANC mode has a solid green LED.
Transparency has a flashing green LED.

How many dB is the Active Noise Cancellation on the Pump X?

The PumpX ANC mode offers upto 35dB of noise cancellation..

How do I control music on the Pump X?

To play or pause music simply click on the play button.

To increase the volume one step click the volume up button and to increase continuously press and hold the volume up button.

To decrease the volume one step click the volume down button and to decrease continuously press and hold the volume down button.

To change tracks please change on your source device.

How do I control calls on the Pump X?

To answer an incoming call simply click the play button.

To end a call simply double click the play button.

To reject an incoming call simply double click the play button.

If music was playing prior to the call it will resume after the call is finished.

How many microphones does the Pump X have?

The Pump X has 4 built-in microphones and includes Environmental Noise Cancellation (ENC) for enhanced call quality.

How do I use Siri/Google on the Pump X?

To start or to cancel Siri/Google simply double tap the play button.

If music was playing prior to invoking Siri/Google it will resume afterwards.

Does the Pump X support Multipoint?

Yes, you can connect two phones simultaneously and switch between them.

How do I change the ear pads on my Pump X?

To remove the ear pads, rotate to the left (counterclockwise) and gently pull them off the headphone once it's loose.

To replace the ear pads, align with the attachment points on the Pump X, and place them in the same position, then rotate to the right (clockwise) to lock them in place.

The Pump X headphones come with two types of ear pads. The everyday ear pads (pre-installed) are designed for general use, while the cooling gel ear pads (included separately in the box) are ideal for intense gym sessions, reducing heat build-up and keeping your ears cool.

Where can I find the serial number of my Pump X?

To locate the serial number please remove the left ear pad by rotating to the left (counterclockwise) and gently pull it off the headphone.

How to clean and care for the Pump X ear pads?

Cleaning

1. Detaching for Easier Cleaning: Carefully detach the ear pads from your Pump X, following the instructions above. This will make cleaning easier and prevent any damage to the Pump X.

2. Everyday Ear Pads: Gently wipe the ear pads with a soft, dry cloth to remove sweat, dust, makeup, lotions, sunscreen, or hair products. For deeper cleaning, use a damp cloth with mild soap, then air dry completely before reattaching them to the headphones.

3. Cooling Gel Ear Pads: After gym use, wipe the cooling gel ear pads with a dry cloth to remove any moisture. Avoid soaking or submerging them in water, and let them air dry completely before storing.

4. Disinfecting (optional): For added cleanliness, you can lightly disinfect the ear pads by wiping them with an alcohol-based wipe, or a cloth dampened with a mixture of water and a small amount of rubbing alcohol (70% isopropyl alcohol). Be sure not to over-saturate the pads.

5. Makeup, Lotions, and Sunscreen Removal: For both types of ear pads, if makeup, lotions, sunscreen, or hair products build up, gently clean the surface with a damp cloth and mild soap.

 Caring

1.Drying: Allow the ear pads to air dry completely before reattaching them to your Pump X. Avoid using heat sources like hair dryers, as high temperatures can damage the cooling gel. Additionally, avoid drying the ear pads in direct sunlight, as prolonged exposure to UV rays can degrade the materials and reduce the cooling effect.

2. Avoid Excessive Pressure: When storing your Pump X, make sure not to place heavy objects on them, as this can deform the cooling gel or the memory foam inside the ear pads.

3. Avoid sharp objects: Be cautious of sharp objects that could puncture or tear the ear pads, which would compromise both the cooling gel and the overall comfort.

4. Storage: Store the cooling gel ear pads in a cool, dry place to maintain their cooling properties. Ensure they are fully dry before placing them back in the box or on the headphones.

5. Replacement: Over time, cooling gel ear pads may lose their cooling effect or become worn out. Depending on usage, consider replacing them every 12-18 months to maintain comfort and performance.

Can I purchase ear pads separately?

Yes, you can visit our spare parts section of our website to order replacement ear pads.

How do i clean and care for my Pump X headphones?

 IP54 Rating - Sweat and Splashproof
Your Pump X headphones are rated IP54, making them resistant to sweat and splashes, which is perfect for gym use and everyday activities.

However, they are not waterproof, so avoid submerging them in water or running them under a tap. Always wipe them down after exposure to moisture, and store them in a dry place.

Cleaning and Caring for your Pump X
• Surface Cleaning: Use a soft, dry cloth to gently wipe down the Pump X. For a more thorough cleaning, use a slightly damp cloth, but avoid excessive moisture.

• Avoid Liquids: Do not submerge your Pump X in water or expose them to excessive moisture. Ensure they are kept away from direct heat and sunlight.

• Makeup, Lotions, and Sunscreen Removal: If makeup, lotions, sunscreen, or hair products transfer onto the Pump X during workouts, use a mild cleaning solution on a damp cloth to carefully clean the affected areas. Avoid using harsh chemicals that may damage the materials.

• Storage: Store your Pump X in a cool, dry place when not in use, preferably in the provided case or pouch to protect them from dust and scratches.

• Wired Mode: If you are using Pump X in wired mode with the included USB-C to USB-C cable, neatly wrap the cable after use to avoid tangling or damage.

How can I find the charge level of the battery on my Pump X?

The LED near the power button will show the charge level of the PumpX when it is charging.
Between 0-10% the LED will flash red.
Between 11-40% the LED will be solid red.
Between 41-70% the LED will be solid blue.
Between 71-100% the LED will be solid green.

What is low latency mode and how do i use it on the Pump X?

Low latency mode is only available for Bluetooth, as USB inherently offers low latency.

Press and hold the play button  for 2s to toggle low latency mode, ensuring real-time audio sync while gaming or watching videos.

When low latency mode is enabled, you will hear a long beep.
When disabled, there are two short beeps.

N.B. If you have any problems with audio stuttering, please disable low latency mode. Not all devices support this mode, particularly when using multi-point.

How do you use Wired Mode for Lossless Audio on the Pump X?

Wired mode offer a seamless connection for superior sound quality.

• You can use the included USB-C cable for lossless audio playback, if your source device supports USB Audio. The play and volume controls will work
as normal.
• The voice assistant will not work when connected to USB for audio.
• The Pump X will automatically power off when the USB-C cable is unplugged.
• When the USB cable is plugged in, the LED will a slow blue flash to indicate that the headphones are ON and connected to an audio source.
• The ON/OFF button has no effect in USB mode.
• The Pump X will continue to charge while being used in wired USB mode.

How do I reset my Pump X?

Prior to starting this process please disable Bluetooth on your phone.

With the Pump X powered off press and hold the power on button for 5 seconds. The Pump X will start and the led with flash red/blue.
Now press and hold volume up & volume down for 10 seconds.

The led will go solid red for 3 seconds and the Pump X will power off.

The Pump X has now been reset and all pairing information removed.

You can now re-enable Bluetooth on your phone.

If you want to connect to it again you will need to pair your phone.

What's in the box?

• Pump X Gym headphones
• Everyday ear pads (pre-installed)
• Cooling Gel ear pads
• Carry Case
• USB-C charging and audio cable
• Manual

Can I use my Pump X with my computer, laptop or tablet?

To use the Pump X via Bluetooth with your computer/laptop/tablet your device must support A2DP for music playback.

To use the microphone on the Pump X your computer/laptop/tablet must support HFP or HSP. To check what is supported on your computer please check with your computer/laptop/tablet manufacturer.

To connect to your Computer/Laptop/Tablet:

• Please disable Bluetooth on your phone.
• Then power on the Pump X by holding the Bluetooth button and keep holding the button for about 3 seconds until the light starts flashing blue/red rapidly, this is pairing mode.
• Then on the computer/laptop/tablet add a Bluetooth device and select the Pump X.
• Once the Pump X is connected you can re-enable Bluetooth on your phone.
• To switch back to phone use please disable Bluetooth on your computer/laptop/tablet and select the PumpX on your phone.
• Once the Pump X is connected to your phone you can re-enable Bluetooth on your computer/laptop/tablet.