Can I cancel or change my order?Updated 17 days ago

Can I cancel or change my order?

Please check your order carefully before completing checkout, including the product selected, quantity, colour, delivery address, and contact details.

Orders are transmitted to our warehouse for processing shortly after they are placed. For this reason, orders cannot be changed or cancelled once submitted.

Incorrect delivery address

Please ensure your delivery details are entered correctly at checkout.

If an order has already been dispatched, you may be able to request a redirection directly with the delivery carrier, where that option is available. Any such request is subject to the carrier’s processes, time limits, fees, and restrictions, and cannot be guaranteed by BlueAnt.

Customers are responsible for providing a secure delivery location. Once a parcel has been delivered to the address provided on the order, BlueAnt is not responsible for loss or theft.

Returns for change of mind

Please choose carefully before placing your order.

BlueAnt does not accept order cancellations for change of mind once an order has been placed. Where a customer no longer requires an item after delivery, a return will only be considered if it strictly meets the conditions of our Returns Policy.

To be eligible for a change-of-mind return:

• the item must be unopened, with all factory seals fully intact
• the item must be unused, unworn, and in original condition
• all original packaging, accessories, manuals, and inserts must be included
• the return must be requested within the applicable return period
• the item must be returned in a condition suitable for resale as new

For hygiene and safety reasons, earbuds and headphones are not eligible for change-of-mind return once opened, unsealed, worn, or used.

Returns will not be accepted where packaging has been opened, seals have been broken, accessories are missing, or the product cannot be resold as new.

Any refund approved for a change-of-mind return will be issued to the original payment method only after the item has been received, inspected, and confirmed to meet all return requirements.

Original shipping charges are non-refundable unless required by law.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under that law. If a product is faulty, not as described, or otherwise fails to meet consumer guarantees, you may be entitled to a repair, replacement, refund, or other remedy in accordance with your rights under the Australian Consumer Law.