ReturnsUpdated 2 months ago

If you have an issue with your BlueAnt product and the product manual or FAQ are not helping to resolve the issue, please contact our Customer Service team by completing this Technical Support Form.

We aim to respond to all enquiries within 1-2 Business days.
If you have not received a response, please check your Junk/Spam mail folder.

Please see the steps we will follow below.

Step 1.

BlueAnt receives the customer's email and clarifies whether the issue is a connection issue or a hardware issue.

Step 2.

For connection issues the customer will be guided through the connection process by the BlueAnt team. Almost all such issues will be resolved at this point.

If the issue is still unresolved or deemed a hardware issue, BlueAnt will check the customer's Proof Of Purchase (POP), confirm that the device is still within the warranty period, and then proceed to issue a replacement device (if appropriate) or arrange for return.

Step 3.

BlueAnt may require the customer to return the current BlueAnt device prior to the shipment of a replacement device.  In the event of a return the customer will be provided with a return shipping label by BlueAnt, this label includes the return shipping address appropriate for the return.
Head office returns would be sent to:
BlueAnt Wireless,
4A Paran Place,
Glen Iris,
Victoria 3146,
Australia.
This shipment is at no cost to the customer.  

Step 4.

Devices found to be faulty will be replaced. Non-faulty devices are returned to customer.
Returns are normally processed wihin 2 Business days of receiving the return.