Shipping & ReturnsUpdated 15 days ago

Shipping

Where We Deliver

We deliver Australia-wide only.

Orders are shipped to the delivery address provided at checkout and may be left in a safe place, with photo confirmation where available.

You do not need to be home to accept delivery. Tracking details and delivery updates will be provided once your order has been dispatched.

Customers are responsible for ensuring the delivery address is correct and that the location is secure. Once a parcel has been delivered to the address provided on the order, BlueAnt is not responsible for loss or theft.

We are unable to deliver to PO Boxes, parcel lockers, or similar third-party collection services.

We do not currently offer international delivery.

Shipping Costs

• Complimentary standard shipping applies automatically to eligible orders over $100
• Orders under $100 incur a standard delivery charge of $9.95

Free shipping is applied automatically at checkout where eligible.

Orders cannot be manually adjusted, combined, topped up, or changed after placement in order to qualify for free shipping.

Please ensure that the delivery address and contact details entered at checkout are correct before submitting your order.

Delivery Address Requirements

A valid residential or business street address and a correct daytime contact number must be provided at checkout.

PO Boxes, parcel lockers, and similar collection services are not accepted.

As orders are transmitted to our warehouse for processing shortly after placement, delivery details cannot be changed once an order has been submitted.

If an order has already been dispatched, any redirection request must be made directly with the carrier where that option is available. Carrier processes, time limits, fees, and restrictions apply, and redirection cannot be guaranteed by BlueAnt.

Dispatch and Delivery Timeframes

We aim to dispatch orders within 2 business days.

Please allow up to 7 business days for delivery after dispatch.

Deliveries are made Monday to Friday during standard business hours.

Orders placed on weekends or public holidays will be processed on the next business day.

Dispatch and delivery timeframes are estimates only and may vary due to carrier delays or other circumstances outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number and tracking link so you can monitor delivery progress online.

Delivery Driver Contact Details

For privacy and safety reasons, we do not have access to direct contact details for individual delivery drivers.

Delivery updates and available delivery instructions are managed by the carrier through the tracking link. Where supported, customers should use the carrier’s tracking portal to request eligible delivery changes or provide delivery instructions.

Returns

Returns for Change of Mind

Please choose carefully before placing your order.

BlueAnt does not accept cancellations for change of mind once an order has been placed. Where a customer no longer requires an item after delivery, a return will only be accepted if it strictly satisfies the conditions below.

To be eligible for a change-of-mind return:

• the item must be unopened, with all factory seals fully intact
• the item must be unused, unworn, and in original condition
• all original packaging, accessories, inserts, and manuals must be included
• the return request must be submitted within the applicable return period
• the item must be returned in a condition suitable for resale as new

For hygiene and safety reasons, earbuds and headphones are not eligible for change-of-mind return once opened, unsealed, worn, tried on, or used.

Returns will not be accepted where packaging has been opened, seals have been broken, accessories are missing, or the product cannot be resold as new.

Product Inspection and Handling

Products may be visually inspected only to the extent possible without opening the packaging or breaking any seals.

Items are not eligible for change-of-mind return if they have been:

• opened
• worn
• used for listening
• inserted into the ear
• placed on the head

This applies to all earbuds and headphones regardless of how briefly the product was used.

Customers should ensure they have selected the correct product before purchase. Any suitability, comfort, or preference-based concern does not make a product eligible for return once it has been opened or used.

Return Shipping for Change-of-Mind Returns

For approved change-of-mind returns:

• return shipping costs are the responsibility of the customer
• original outbound shipping charges are not refundable

Refunds are processed only after the item has been received, inspected, and confirmed to meet all return requirements.

Items Returned and Assessed as Not Faulty

If a product is returned for assessment and no fault is found, the item will be returned to the customer.

In those circumstances:

• return shipping back to the customer is at the customer’s expense
• original shipping charges are not refundable

This includes returns relating to:

• fit or comfort concerns
• product preference
• change of mind
• issues determined to be normal product behaviour
• issues caused by setup, connection, or usage rather than a product fault

Faulty Products and Warranty Support

If you experience an issue with your BlueAnt product and the product manual or FAQs do not resolve it, please contact our Customer Support team by:

• completing the Customer Support Form, or
• emailing [email protected]

We aim to respond within 1 to 2 business days.

If you have not received a response, please check your junk or spam folder.

How Faulty Product Returns Are Assessed

Step 1
We review your enquiry to determine whether the issue appears to be related to setup, connection, normal product operation, or a possible hardware fault.

Step 2
Where appropriate, our team will provide troubleshooting steps. Many reported issues are resolved during this stage.

If the issue remains unresolved, we may request proof of purchase, confirm warranty eligibility, and determine whether return assessment is required.

Step 3
If a return is approved for assessment, BlueAnt may require the product to be returned before a replacement or other remedy is provided.

Where BlueAnt confirms that a warranty assessment return is required, a return shipping label will be provided at no cost to the customer.

Approved returns are to be sent to:

BlueAnt Wireless
9 Paran Place
Glen Iris, VIC 3146
Australia

This address is for returns processing only and is not a retail or customer service location.

Step 4
After assessment:

• products confirmed to be faulty will be repaired, replaced, refunded, or otherwise remedied in accordance with the warranty and the Australian Consumer Law
• products found not to be faulty will be returned to the customer at the customer’s expense

Returns are typically processed within 2 business days of the item being received.