At BlueAnt, we stand behind the quality of our products and are committed to ensuring that our customers are satisfied. Below are the details regarding our warranty policy:. All BlueAnt products come with a standard 12-month warranty from the date of

At BlueAnt, we stand behind the quality of our products and are committed to ensuring that our customers are satisfied. Below are the details regarding our warranty policy:<h4 id="warranty-coverage">Warranty Coverage</h4>All BlueAnt products come with a standard 12-month warranty from the date of purchase or, if later, the date of delivery. This warranty covers any manufacturing defects or issues that occur under normal usage conditions. It does not cover damage caused by improper use, accidents, modifications, or unauthorized repairs. <a href="http://register.blueantwireless.com/" style=" text-decoration: none !important;">Registering</a> extends the warranty coverage to two years.<h5 id="whats-covered-under-warranty">What&#x2019;s Covered Under Warranty:</h5><ul><li style="font-size: 16px;">Defects in materials or workmanship.</li><li style="font-size: 16px;">Internal hardware malfunctions.</li><li style="font-size: 16px;">Bluetooth, power, or connection issues related to manufacturing faults.</li></ul><h5 id="whats-not-covered">What&#x2019;s Not Covered:</h5><ul><li style="font-size: 16px;">Accidental damage (e.g., drops, water damage beyond IP rating).</li><li style="font-size: 16px;">Damage from misuse or modifications.</li><li style="font-size: 16px;">Normal wear and tear, such as cosmetic damage (scratches, dents).</li><li style="font-size: 16px;">Repairs or modifications performed by unauthorized personnel.</li></ul>You can find full terms and conditions of the warranty <a href="http://warranty.blueantwireless.com/" style=" text-decoration: none !important;">here</a>.If you encounter any issues with your BlueAnt product within the warranty period, please contact our <a href="http://support.blueantwireless.com/" style=" text-decoration: none !important;">support team</a> for troubleshooting or to initiate a warranty claim.<h4 id="how-to-claim-your-warranty">How to Claim Your Warranty</h4><ol><li style="font-size: 16px;">Register Your Product: It&apos;s best to <a href="http://register.blueantwireless.com/" style=" text-decoration: none !important;">register</a> your product on our website. This significantly helps streamline warranty claims.</li><li style="font-size: 16px;">Proof of Purchase: You will need proof of purchase to verify your warranty. If you uploaded this during initial registration when you purchased, we will have it on file.</li><li style="font-size: 16px;">Contact Support: Reach out to our <a href="http://support.blueantwireless.com/" style=" text-decoration: none !important;">customer service</a> team with a detailed description of the issue and your proof of purchase.</li><li style="font-size: 16px;">Return for Repair/Replacement: Once your claim is approved, we will provide instructions on how to return the product. We will either repair or replace the faulty unit.</li></ol><h4 id="contact-information">Contact Information</h4>For any questions or to start a warranty claim, please reach out to our customer service team at <a href="http://support.blueantwireless.com/" style=" text-decoration: none !important;">support.blueantwireless.com</a><img src="https://attachments.gorgias.help/DrQqY7XjmM6L4Wjv/hc/MNVgn6mRre21j8BO/2024101805-12c69df7-f12b-4d81-b11a-d4a819bf5af2-03237975-3281-4454-8649-8f94bc79b338.png" class="fr-fic fr-dib" style="width: 300px;">

BlueAnt Standard Warranty

Returns & refunds explained. Find out who is eligible for a return, timeframes, conditions, and how to start the process.

SHIPPINGWHERE DO WE DELIVER?We deliver Australia wide.We aim to ship all products within 2 business days.&#xA0; Please allow up to 7 business days for delivery.We are currently unable to deliver Internationally.WHAT ARE THE SHIPPING COSTS?Complimentary shipping on $100 orders. Under $100? Standard delivery for only $9.95.Please ensure that you provide an accurate daytime delivery address and contact number.Please note that we are unable to re-direct orders once they have been dispatched.&#xA0;WHAT ARE THE DELIVERY TIMES?We endeavour to ship orders within 2 business days.Deliveries are sent during normal business hours between Monday and Friday.&#xA0; Purchases made on weekends and public holidays will be processed on the next business day.CAN I TRACK THE STATUS OF MY DELIVERY ONLINE?Once your order has been dispatched you will be provided with a tracking number and link to track your order.RETURNSIf you have an issue with your BlueAnt product and the product manual or FAQ are not helping to resolve the issue, please contact our Customer Service team by completing this <a href="https://blueant.com.au/pages/customer-support" style=" text-decoration: none;" title="Form">Customer Support Form</a>.We aim to respond to all enquiries within 1-2 Business days. If you have not received a response, please check your Junk/Spam mail folder.Please see the steps we will follow below.Step 1.BlueAnt receives the customer&apos;s email and clarifies whether the issue is a connection issue or a hardware issue.Step 2.For connection issues the customer will be guided through the connection process by the BlueAnt team. Almost all such issues will be resolved at this point.If the issue is still unresolved or deemed a hardware issue, BlueAnt will check the customer&apos;s Proof Of Purchase (POP), confirm that the device is still within the warranty period, and then proceed to issue a replacement device (if appropriate) or arrange for&#xA0;return.Step 3.BlueAnt may require the customer to return the current BlueAnt device prior to the shipment of a replacement device. &#xA0;In the event of a return the customer will be provided with a return shipping label by BlueAnt, this label includes the return shipping address appropriate for the return. Head office returns would be sent to: BlueAnt Wireless, 4A Paran Place, Glen Iris, Victoria 3146, Australia. This shipment is at no cost to the customer. &#xA0;Step 4.Devices found to be faulty will be replaced. Non-faulty devices are returned to customer. Returns are normally processed wihin 2 Business days of receiving the return.&#xA0;

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Learn about BlueAnt warranty coverage, returns information, and how to request support if you experience an issue.


Shipping & Returns | BlueAnt Support

Information about BlueAnt warranties, returns, and support options

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