Find solutions to common issues and get step-by-step guidance to resolve any problems you may encounter with your Soundblade.

Soundblade Troubleshooting

Can't find what you're looking for in the articles above? Feel free to reach out.

Register your product

BlueAnt

Get help troubleshooting common BlueAnt soundbar issues, including audio output, connectivity, setup, and power problems.


Troubleshooting Soundbars | BlueAnt Support

TROUBLESHOOTING

Step-by-step troubleshooting guides to help resolve common issues with BlueAnt soundbars, including audio output, connectivity, setup, and power issues.

TROUBLESHOOTING SOUNDBARS

Can I cancel or change my order?

How do I track my order?

What do I do if I receive the wrong item,something is missing or damaged in my order?

My order was marked delivered but it’s not here.

What is your shipping policy?

How do I make a return?

ORDER MANAGEMENT

BlueAnt Standard Warranty

Shipping & Returns

SHIPPING & RETURNS

Register your BlueAnt product

PRODUCT REGISTRATION

Talk X FAQ's

Zone 2 FAQ's

Pump X FAQ's

Current Range

Zone X FAQ's

Pump Zone FAQ's

Pump Soul FAQ's

Previous Range

Which headphones should I choose?

Comparisons - Zone 2 vs Talk X

Comparisons - Zone 2 vs Pump X

Comparisons – Pump X vs Talk X

Comparisons

HEADPHONES

X0i FAQ's

X1i FAQ's

X2i FAQ's

X3i FAQ's

X3D MAX FAQ's

X3D FAQ's

X4 FAQ's

X4i FAQ's

X5i FAQ's

X6 FAQ's

X3 FAQ's

X5 FAQ's

Burleigh FAQ's

X0 FAQ's

X1 FAQ's

X2 FAQ's

Which party speaker should I choose?

Comparisons - X4i vs X6

Comparisons - X4i vs X5i

Comparisons - X5i vs X6

Comparisons – X4 vs X4i

Comparisons – X5 vs X5i

Which portable speaker should I choose?

Comparisons – X2i vs X3i

Comparisons – X3i vs X3D

Comparisons – X3D vs X3D MAX

Comparisons – X1i vs X2i

SPEAKERS

Pump Air Nano FAQ's

Pump Air Micro FAQ's

Pump Air Lite 2 FAQ's

Pump Air Lite 3 FAQ's

Pump Air ANC 2 FAQ's

Pump Air X2 FAQ's

Pump Air X3 FAQ's

Pump Air Epic FAQ's

Open X FAQ's

Pump Air Ultra FAQ's

Pump Air Lite FAQ's

Pump Air ANC FAQ's

Pump Air X FAQ's

Pump Air Pro FAQ's

Pump Air FAQ's

Pump Air 2 FAQ's

Comparisons – Which earbuds should I choose?

Comparisons – Pump Air Lite 2 vs Pump Air Lite 3

Comparisons – Open X vs Pump Air Lite 3

Comparisons – Pump Air Epic vs Pump Air X

Comparisons – Pump Air ANC 2 vs Pump Air Ultra

Comparisons – Pump Air X2 vs Pump Air X3

Comparisons – Pump Air Lite 3 vs Pump Air ANC 2

Comparisons – Pump Air X vs Pump Air X2

Comparisons – Pump Air Epic vs Open X

EARBUDS

XT100 FAQ's

XT120 FAQ's

Soundblade Audio and Sound Quality

Soundblade Connectivity

Soundblade Features and Functionality

General Product Information

Safety and Maintenance

Sustainability

Design and Innovation

Soundblade FAQ's

Which soundbar should I choose?

Comparisons – XT120 vs Soundblade

Comparisons – XT100 vs XT120

SOUNDBARS

Stream X FAQ's

Mic-X Wireless Microphone

MICROPHONES

Spare Parts & Accessories

SPARE PARTS & ACCESSORIES

Commute 3 FAQ's

LEGACY PRODUCTS

FAQ'S

Only one of my buds is working

One earbud is louder than the other

One or both earbuds seem to have lost volume

What's this about an MFB? I can't find a button on my earbuds!

Only one of my buds seems to be charging

Pump Air - Re-Sync Instructions

Pump Air 2 - Re-Sync Instructions

Pump Air ANC - Re-Sync Instructions

Pump Air Epic - Re-Sync Instructions

Pump Air Lite - Re-Sync Instructions

Pump Air Lite2 - Re-Sync Instructions

Pump Air Nano - Re-Sync Instructions

Pump Air Pro - Re-Sync Instructions

Pump Air Ultra - Re-Sync Instructions

Pump Air X - Re-Sync Instructions

Pump Air X2 - Re-Sync Instructions

Pump Air ANC2 - Re-Sync Instructions

Buds lost connection to each other?

TROUBLESHOOTING EARBUDS

No audio output from the Soundblade

Soundblade USB connectivity issues

Soundblade - I can see two Bluetooth devices, which one do I connect to?

Do I need an app to connect to the Soundblade via BT?

Soundblade voice prompts are too LOUD!

How to turn OFF Soundblade voice prompts

Soundblade volume too LOUD on lowest volume setting

Soundblade - Low volume or varying volume across applications

Soundblade stays ON, even when I turn OFF my PC

Pump X Docs

Zone 2 Docs

Talk X Docs

Zone X Docs

Pump Zone Docs

Pump Soul Docs

X0i Docs

X1i Docs

X2i Docs

X3i Docs

X3D Docs

X3D MAX Docs

X4 Docs

X4i Docs

X5 Docs

X5i Docs

X6 Docs

X0 Docs

X1 Docs

X2 Docs

X3 Docs

BURLEIGH Docs

Pump Air Nano Docs

Pump Air Micro Docs

Pump Air Lite 2 Docs

Pump Air Lite 3 Docs

Pump Air ANC Docs

Pump Air ANC 2 Docs

Pump Air X2 Docs

Pump Air X3 Docs

Pump Air Ultra Docs

Open X Docs

Pump Air Pro Docs

Pump Air Epic Docs

Pump Air Lite Docs

Pump Air Docs

Pump Air 2 Docs

Pump Air X Docs

XT100 Docs

XT120 Docs

Soundblade Docs

Stream X Docs

Commute3 Docs

OTHER

PRODUCT DOCUMENTS

XT100 / XT120 Soundbar Firmware

Soundblade - How to check your current firmware version

Soundblade - How to update your firmware

Soundblade - Firmware Release Notes

Soundblade Firmware

FIRMWARE UPDATES & APPS