No audio output from the Soundblade

Users may experience a situation where there is no audio output from the Soundblade, even though it appears to be properly connected.

Incorrect input selection: The Soundblade may be set to the wrong input mode (Bluetooth, USB, or AUX).
Low or muted volume: The volume on the Soundblade or the connected device may be too low or muted.
Device connection issues: The connected device (TV, computer, phone) may not be outputting audio correctly to the Soundblade.
Faulty cable or connection: If using a wired connection, the cable or port may be damaged.
Bluetooth pairing issues: Bluetooth devices may not be paired correctly, or the connection may be unstable.

Check input mode:

Ensure that the Soundblade is set to the appropriate input source (Bluetooth, USB, or AUX). You can switch between inputs using the remote or the input select button on the device.

Adjust volume settings:

Verify that neither the device nor the Soundblade is muted.
Check that the Soundblade’s volume is turned up using the remote or device controls.
Ensure the volume on the connected device (TV, phone, etc.) is also set to an adequate level.
If using a USB connection to a PC, note that the Soundblade synchronizes its volume with the operating system's. If the volume is still low or varies across applications, refer to volume troubleshooting.

Confirm device connection:

For wired connections (USB or AUX), make sure the cables are securely connected to both the Soundblade and the audio source. For USB connectivity issues, refer to USB troubleshooting.

Check Bluetooth pairing:

Disconnect and forget the Soundblade on your Bluetooth list, then re-pair the devices.
Ensure the Soundblade is within Bluetooth range and that there are no obstructions causing interference.

If using a computer, check the audio output settings to ensure the Soundblade is selected as the default audio device.
If you’ve tried all of the above steps and are still not getting any audio output, try restarting both the Soundblade and the connected device.

If the issue persists after troubleshooting, please contact our customer support team for further assistance.

No audio output from the SoundbladeUpdated 6 months ago